Order, cancellation and return policies
Your order directly from us
This section explains how to order a Product and/or Service directly, what and how you pay for it and how it is delivered to you.
How to place an order
We offer Products and Services via Websites, Platforms and Apps. These Products and Services may contain or consist of our Content and Third-Party Material.
When you would like to order, purchase or in any other form obtain a Product or Service directly from TomTom, you can place an order via a Platform, a TomTom Website or an App.
Any order submitted is subject to acceptance by TomTom. An agreement is concluded upon acceptance by TomTom by way of order confirmation. TomTom reserves the right to reject any orders in full or in part or to apply a maximum order amount. All orders for Products are subject to stock availability.
When you download a TomTom App via a Reseller, additional terms and conditions from the Reseller may apply. Please read them carefully before proceeding.
Price and payment
Some Products and Services are subject to payment. Prices indicated for Products or Services on the TomTom Websites and App are inclusive of VAT. Standard shipping costs and handling charges (if any) may differ depending on the product and basket value. You are responsible for any local sales taxes, other taxes and government levies, if any, associated with the order. Prices are subject to change at any time (and subject to clause "Termination and alteration" in the section "our Rights" in the chapter "Your Usage" of these Terms and Conditions) but will not affect orders for Products or fixed-term Services made before the date of the change.
In Monthly Paid Subscriptions, price changes shall take effect at the start of the next subscription period after the date of the price change subject to giving you reasonable prior notice thereof (either via email, TomTom Websites, Services, Apps or otherwise).
You hereby agree to the new price by continuing using the Services or the App after the price effective date stated in the notice. If you do not agree with the price change, you have the right to reject the change by cancelling your subscription BEFORE the price change takes effect in the new subscription period.
Some Services or Apps are offered free of charge. TomTom reserves the right to depart from or to cease offering such Services or Apps free of charge at any time. TomTom will inform you if a Service or App is to be offered for a fee in the future. In such an event, you may choose to either continue your use of the Services or App for such fee or to terminate your use of the Service.
All orders must be paid for through the payment service as made available by TomTom. To submit orders and use such a payment service, you must supply details of your preferred payment method, billing and shipping address (if applicable) and/or any other details necessary to complete the order.
If for whichever reason, collection through such a payment service should fail, we will invoice you by post for the amount payable, which must be paid by cheque, postal order or credit card within 15 days from the date of invoice.
Delivery and risk of loss
We aim to deliver the Product within 30 days of order acceptance. If multiple Products are ordered, TomTom reserves the right to deliver each Product separately. Furthermore, TomTom aims to make Services available within 24 hours after the order acceptance.
A Product will be delivered to your delivery address. A Service will be downloadable or delivered and/or made available to you electronically. The risk of loss or damage to a Product will pass to you at the moment the Product is delivered to you. The risk of loss or damages to a Service will pass to you at the moment the Service is made either available to you or delivered to you electronically.
If you do not take delivery of the Product, TomTom reserves the right to charge you for the reasonable cost of storing the Product until delivery can be made.
If delivery to you should fail for any reason outside of TomTom's control, TomTom reserves the right to cancel the agreement and refund any monies paid.
If TomTom by mistake delivers a Product to you or delivers and/or by mistake makes available a Service to you, please contact TomTom to receive further return instructions.
Your cancellation rights of orders
As a consumer, you are entitled to cancel your purchase within a limited time after purchase. This section explains the conditions under which you can exercise your right of cancellation of orders for Products, Services and Apps.
For Products purchased from us, you have a right to cancel the purchase agreement for any reason for 14 days commencing on the date of delivery to your delivery address. We will refund the purchase price and original shipping costs paid (except the supplementary costs resulting from its choice of a type of delivery other than the least expensive type of standard delivery offered by us, or where multiple Products were ordered and not all Products purchased are returned). TomTom will carry out such reimbursement using the same means of payment as you used for your initial transaction unless you have expressly agreed otherwise.
To exercise your cancellation right you must inform TomTom about your decision by contacting TomTom during the 14 days following delivery by email to obtain an authorisation number for the return of your order. You may use the Withdrawal Form available. Subsequently, you should without any delay return the Product, free of all interests, liens, or claims otherwise, to the address mentioned on the postage label that you receive when you have obtained an authorisation number for the return of your order.
If you decide to cancel the purchase agreement and return the Product to TomTom, you will be liable for any diminished value of the Product resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Product.
You accept that TomTom may charge you for any shipping or postage costs incurred directly associated with returning the Product.
For Services obtained via TomTom, you agree that the performance of Services by TomTom will commence immediately – or at least as soon as possible - on TomTom's acceptance of your order and that you relinquish your 14-day cancellation right upon performance.
For Apps, obtained from us or a Reseller you agree that the performance of the Apps obtained by you will commence immediately – or at least as soon as possible – after you have downloaded the App and that you relinquish your 14-day cancellation right upon performance.